"POLICIES"

CANCELATION POLICY....
WE UNDERSTAND APPOINTMENTS MAY HAVE TO BE CANCELED DUE TO UNFORESEEN CIRCUMSTANCES ....PLEASE CALL US AT LEAST 72 HOURS BEFORE YOUR SCHEDULED APPOINTMENT TO CANCEL....
WE WILL BE HAPPY TO RESCHEDULE.

NO-SHOW POLICY....
IF YOU ARE NOT HOME WHEN WE ARRIVE FOR A SCHEDULED APPOINTMENT......
OR YOU DID NOT CANCEL WITHIN THE 72  HOUR TIME FRAME......
AN INVOICE FOR $35.00 WILL BE LEFT AT YOUR DOOR.
 
OUR TIME IS AS VALUABLE AS YOURS......PLEASE RESPECT
OUR CANCELATION AND NO-SHOW POLICIES! 

RETURNED PHONE CALLS AND EMAILS....
WE ARE ON THE ROAD GROOMING MOST DAYS....WE'LL TRY AND RETURN INQUIRIES
 AS SOON AS POSSIBLE, BUT MOST INQUIRIES WILL BE RETURNED WITHIN 48 HOURS......


INCLEMENT WEATHER....
ALTHOUGH WE CAN GROOM IN ANY WEATHER.....THERE MAY BE TIMES WE CANNOT
SAFELY DRIVE TO YOUR HOME......IF WE DETERMINE THE ROADS ARE NOT SAFE......
YOU WILL BE NOTIFIED AS EARLY AS POSSIBLE TO RESCHEDULE YOUR APPOINTMENT......
RESCHEDULED APPOINTMENTS WILL BE GIVEN TOP PRIORITY AT THE EARLIEST CONVENIENCE.

SCHEDULING....
YOU WILL BE REQUIRED TO ARRANGE A STANDING APPOINTMENT TO GET ON A ROUTINE SCHEDULE......SCHEDULING PREFERENCES ARE GIVEN TO THOSE WHO TAKE CARE OF
THEIR PETS ON A REGULAR BASIS (AT LEAST EVERY 3 TO 8 WEEKS)
.......HOLIDAYS BOOK EARLY......
SO PLAN ACCORDINGLY.

CONDITION OF PET....
WE RESERVE THE RIGHT TO DENY SERVICE OR RAISE PRICE IF YOU DO NOT 
DISCLOSE THE "TRUE" CONDITION OF YOUR DOG'S COAT OR TEMPERAMENT....
WE WILL ONLY SHAVE YOUR DOG'S COAT UPON REQUEST IF BREED APPROPRIATE....
SEVERELY MATTED COAT'S WILL NOT BE GROOMED DUE TO PAIN AND STRESS ON PETS....
WE LOVE MEETING EVERY DOG AND THEIR "PERSONALITY"....HOWEVER....SERVICE WILL
BE DENIED IF WE FEEL TEMPERAMENT POSES A THREAT TO THEMSELVES  OR THE GROOMER. 

FLEAS/PARASITES/SKIN PROBLEMS....
IF YOUR DOG HAS  FLEAS OR ANY OTHER PARASITE......WE CANNOT
ACCEPT YOUR PET FOR GROOMING......WE WILL NOT CONTAMINATE OUR SALON......
IT'S UNHEALTHY AND UNFAIR FOR THE GROOMER AND OTHER PATRON'S PETS!

VACCINATIONS....
FOR THE SAFETY OF THE GROOMER AND YOUR PET......ALL REQUIRED VACCINATIONS MUST
BE UP TO DATE AND FURNISHED UPON ARRIVAL......FAILURE TO DO SO GIVES US
THE RIGHT TO REFUSE GROOMING AND MAY RESULT IN A $25.00 SERVICE CHARGE. 

ADVERTISEMENT PHOTOS....
PICTURES MAY BE TAKEN OF YOUR DOG BEFORE, DURING, AND AFTER GROOMING
FOR USE ON OUR WEB SITE OR FACEBOOK PAGE.

PAYMENT....
WE ACCEPT CASH OR CHECKS ONLY......PAYABLE UPON SERVICES RENDERED......
THERE WILL BE A $30.00 FEE ON RETURNED CHECKS FOR INSUFFICIENT FUNDS.......
CREDIT AND DEBIT CARDS ARE NOT ACCEPTED.